Privacy Policy
Marshal Pty Ltd (ACN 155 388 524)
This Privacy Policy sets out our commitment to you in respect of the collection and use of personal information of any individuals who:
- are, or are employed or engaged by, one of our business clients;
- are a customer of, or receive services from, a business or organisation that uses our products and services and in doing so shares your information with us; or
- we otherwise deal with in the course of operating our business
This policy is effective as of 1 July 2020. However, the Services Privacy Policy can change over time, for example to comply with legal requirements or to meet changing business needs. The most up-to-date version can be found on our website. Please check this policy regularly for any updates.
Our collection, use and disclosure of personal information
The types of information we may collect, and how we use or disclose it, will vary based on the nature of our relationship or dealings with you.
For a specific description, please select the following which best describes you:
1. You are, or are employed or engaged by, a business client that uses our products or services
The type of information we collect
The standard personal information we collect might generally include details such as your name, contact details (including email address and phone numbers), occupation (including authorisation and location), and username or password to access our products and services.
Depending on the product or service you use (and how you use it), we may also collect more detailed information including:
- information about how you use our products and services;
- records of any interactions or communications you have with us;
- information that allows us to identify you for verification purposes, such as name, location and email address;
- technical information about our products and services that you access;
- the location of where you use our products and services;
- certificates and identifiers, that enable our business client, organisations and their authorised users to access and use our products and services; and
- any other information that you provide to us directly, or that is provided to us by the business that employs or engages you to facilitate your use of our products and services.
How we collect it
There are four ways that we might generally collect your information:
- you provide it to us when you use our products or contact us;
- your employer/engaging business client gives it to us to facilitate your use of our products and services;
- we capture the information when you use our products and services;
How we use it
We may use your information for a number of purposes, such as:
- Administration – to manage the products and services we provide to you;
- Identity verification – to verify your identity or to detect and prevent misuse or fraud;
- Communication – to provide you with customer service, assist you with enquiries;
- Operations – to monitor and improve the quality and performance of our systems and infrastructure and to improve and develop our products and services; and
- As otherwise authorised or required by law.
Who we might share or disclose it with
We may share your information with:
- Service providers – third-parties that assist us to provide our product and services (including IT and network service providers). Where we share your information with a third-party service provider, we ensure they have agreed to protect the privacy of your information.
- Research providers – who assist us to engage in research and analyses to help us improve our products and services. Unless we have your consent, the information shared will only be on a de-identified basis;
- Your engaged business – as our business client, we may need to share certain information with the business client that employs or engages you and that has procured from us the relevant products and services you use;
- Government and regulatory authorities – such as law enforcement and national security agencies, and other government and regulatory authorities, if such disclosures are required or authorised by law;
- Advisors – third parties who assist us to manage or develop our business and corporate strategies and functions, including our corporate risk or funding functions;
- Buyers or prospective buyers – for the purposes of facilitating or implementing a transfer/sale of all or part of our assets or business;
- Our related entities – where appropriate for the purposes of managing our business and providing you with our products and services; and
- Other third parties – if the circumstances warrant such a disclosure or share, but only where this is required or authorised by law.
2. You are a customer of, or receive products or services from, a business client that uses our products and services
The type of information we might collect or hold
We only collect and hold your information on behalf of our business client. The type of information our business client might share with us can include:
- General information – such as your name, gender, interests, visitors, appointments, contact details (including email address, phone number,and location);
- Health and other sensitive information – while this will vary based on how our business client uses our product or service, this could include your clinical and health-related information, information about a health service which has or is to be provided to you, details of your nationality, racial or ethnic background and sexual preferences and practices; and
- Unique identifiers – such as your customer ID, or individual healthcare identifiers.
How we collect or hold it
We provide a range of products and services to our business clients to assist them to operate their organisation and they might share your information with us. We rely on our business client to have obtained your consent in accordance with applicable privacy and health laws to share your information with us.
How we use it
We may use your information for a number of purposes, such as:
- Administration – to manage the products and services we provide to our business client and you;
- Identity verification – to verify your identity or to detect and prevent misuse or fraud;
- Communication – to provide you with customer service, assist you with enquiries;
- Operations – to monitor and improve the quality and performance of our systems and infrastructure and to improve and develop our products and services;
- As otherwise authorised or required by law.
Who we might share or disclose it with
How our business client uses our products or services to share your information with others will be explained in their privacy policy. In limited circumstances, we may also share your information with:
- Service providers – third-parties that assist us to provide our product and services (including IT and network service providers). Where we share your information with a third-party service provider, we ensure they have agreed to protect the privacy of your information.
- Research providers – who assist us to engage in research and analyses to help us improve our products and services. Unless we have your consent, the information shared will only be on a de-identified basis;
- Other third parties – if the circumstances warrant such a disclosure or share, but only where this is required or authorised by law.
3. You are a person that we otherwise deal with in the course of operating our business
The type of information we might collect or hold
The type of information we collect will ultimately depend on the nature of our dealings with you. For example, this might include:
- Communications – records of correspondence or communication we have with you, including with your name, contact details, and any other identifying information;
- Applying for employment or are an independent contractor – your name, contact details, professional background and expertise, any references provided by third parties about you, and any other information you provide to us or which is relevant to our assessment the potential engagement of your services; or
- User of our website – any information you submit to us via that website or otherwise provide. We might also collect certain anonymised data about your visit to our website (using cookies and other tracking techniques).
How we collect or hold it
Most personal information we collect will be received from you directly. However, depending on the circumstances, it may also be collected from third parties such as our business agents.
How we use and disclose it
We will only use or disclose your personal information for the primary purpose for which it was collected or for any secondary purposes which you might reasonably expect and which are related to that primary purpose.
Examples of the types of third parties we might disclose your information to include:
- Service providers – certain third parties that assist us to provide you with our relevant product and services (for example, IT and network service providers).
- Professional referees – if you have provided us with their name and contact details within an application for engagement;
- Buyers or prospective buyers – if relevant for facilitating or implementing a transfer/sale of all or part of our assets or business;
- Our related entities; and
- Other third parties – if the circumstances warrant such a disclosure or share, but only where this is required or authorised by law.
If you require more specific information in this regard, please contact us using the details provided below.
How we store your information
Any personal information held by us is stored in facilities within Australia.
We are committed to protecting the security of your personal information. We take all reasonable precautions to protect your information by using various industry-standard security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.
Access to third party services
Some of our products and services allow you to share information with third party services or products. You should review the relevant third-party terms and conditions and privacy policies before using a third-party service or product. We are not responsible for these services or products.
How to contact us
If you have any questions regarding this policy, wish to access or correct your information or seek to register a complaint please contact us by email: privacy@marshal.com.au